Managers are increasingly finding that “Doing what you always did will no longer get you what you always got.” Customers, business partners, and others are demanding better, faster, cheaper.  Working harder will not suffice; change is needed. Yet, the requisite resources to undertake large-scale initiatives to produce these results do not exist. 

A solution: look for meaningful, smaller changes that will affect the way separate units – departments, functions, businesses - interact with each other. Relatively small steps can yield huge dividends:  Continue reading…